Terms and conditions of sale
When you make your purchase through this webstore, the following terms apply:
- All goods must be paid for honestly and in full, prior to despatch
- Goods are generally in stock unless otherwise stated as on ‘BACKORDER’ these will take a few more days to dispatch
- Goods will include a GST component.
- Goods damaged during transit will require a return request with evidence you have lodged a statement of damage with your
carrier showing date of claim. - In making a purchase, the customer understands and accepts the following
The Essential Shop will:
- inspect goods for condition and quality prior to packaging and distribution
- check your delivery instructions and comply with them as best as possible
- will issue a tracking # so you know where your delivery is and when to expect it
- try to ensure goods marked ‘authority to leave in a safe place’ are left by the carrier
- support your warranty claims where clear product failure is evident
- send replacement goods free locally within Australia where an error has been made by our despatch team
- do everything we can to ensure your customer experience is a pleasant one
- endeavour to ensure our product packaging is earth friendly
- use a secure payment plaform including Paypal, Card Pay Paypal and Direct transfers.
The Essential Shop will not:
- re-sell used or open goods
- accept returned goods where an error has been made by you in ordering
- accept returned goods that are open, used or not in original packaging,
- accept returned goods without a ‘return request form’
- ship to locations outside Australia
- pay or recompense for the shipping of returned goods where:
- a customer has ordered incorrectly
- a customer has not picked up goods within time lines as promoted by carrier
- goods are returned outside the 30 day notification period.
- refund where the manufacturer determines a product ineligible for a warranty claim
- customer has a change of mind
- keep your persona or business banking or payment data to support risk free shopping.
Certifications as Indicated by Product
Have A Complaint or Concern ?
Your feedback is important to us and we view customer complaints seriously. We need some information about the issue our products or service raise.
- For a Complaint relating to our products, we can assess the issue with reference to the manufacturer standards and relevant Industry Association Codes of Practice.
- For a Complaint relating to our site or service we will review the customer experience and services and determine improvement processes.
- For a Complaint regardng the freight handling service, we recommend referring the issue to the freight handler directly. We will also followup up the service failure. can Registered Massage Professional we will assess the consumer complaint with reference to the Industry Professional Code of Ethics.
To assist with our ability to resolve or address your complaint, please complete the form below. This is accepted as a written complaint. Written complaints are only actioned for customers and suppliers to Essential Oil Shop. Once your complaint has been received you will receive an email (written) response within 5 working days.